Flower Care Instructions

Flower en Counter recommends that you follow these basic care instructions to ensure that you enjoy your flowers for the longest time possible.

Did you know that the first 24 hours after delivery is the most crucial period, affecting the longevity of your flowers because they absorb half the water they require to survive during this time?


It is really important to use a clean vase and fill it with lukewarm water. Use lukewarm water as most flowers do not easily absorb cold water.

The most rewarding result for your flowers will be to keep the water fresh and free of bacteria by changing the water and re-cutting the stems on a regular basis (every two days)

Re-cut the stems approximately 2-3cm on an angle under water with sharp scissors , this releases any tiny air bubbles in the stems.

Try to keep your flowers in a cool place and away from draughts, extreme heat and electrical appliances such as microwaves, televisions, computers and heaters, fridges.

Keep flowers away from fruit as they release a gas called ethylene, which accelerates the ageing process in cut flowers 

Remove any dead flower heads or leaves, this will help to prolong the life of the remaining flowers and promote other buds opening. 


Always place something under the vase or container to protect the surface of your furniture from water damage. Occasionally mist your floral arrangement with water and fill up the water container daily. The most effective way to do this is to place the arrangement in the sink and run the water until the vase is fully flushed. 

Remove any dead heads or leaves from the arrangement.


Remove paper wrapping from the bouquet. Leave the binding that holds the bouquet together intact to retain the design. 

Re-cut the stems 2-3cm on an angle with sharp utensils and place into water immediately. Clean your vase; change the water and re-cut stems every 2 days. 

Also remove any dead flower heads from the bouquet.


Remove all leaves that sit below the water line and place in a clean vase.

Cut stems on an angle about 2-3cm – this will assist the roses to drink properly; do not bruise or flatten the stems by using blunt utensils.

Use room temperature water: oxygen is drawn up more easily through the stems when water is lukewarm.

Gently remove any discoloured outside petals (these are left on during shipping to protect the rose head).

Change the water in the vase every second day.

Continue to remove old outer petals from the rose head to allow the rose to fully open.


Tulips are generally delivered in bud form and open up over time to reveal their colour. 

Re-cut tulip stems on an angle every 3 days. 

Tulips don’t mind dirty water and they dislike flower preservative.

Tulips continue to grow once cut and generally grow towards the light.

They usually mature with a natural bend or ‘droop’, which is normal, but if you wish to keep the flowers upright, wrap the bunch in damp newspaper and stand in water overnight. 

Tulips will last best in a cool temperature or where the room is not heated.


Lilies will open better in well lit areas.

Re-cut stems 2-3cm on an angle every 2 days. 

Lilies can benefit from flower preservative...

Lilly Pollen Staining Prevention Tips

We suggest removing the pollen from within lilies as they open to prevent the staining of clothing, furniture and rugs. This can be done with a tissue to ensure your fingers are not stained. Should your clothing become stained, the easiest way to remove the pollen is to dab the area with adhesive tape, gently lifting off the grains. If you rub it with a cloth, it will only become embedded in the fabric.